Return & Refund Policy
Return Eligibility
You may request a return within 14 calendar days of receiving your order, in accordance with applicable consumer protection regulations.
To be eligible for a return:
- The item must be in the same condition as received
- The product must be unused and undamaged
- The item must be returned in its original packaging, including any tags, accessories, manuals, or inserts
- The product must not show signs of wear, testing, misuse, or alteration
- You must provide a receipt or proof of purchase
For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return once opened or used.
How to Start a Return
To request a return, please contact us using the form on the "Contact" page of our website.
If your return is approved, we will provide:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
Important: Items sent back without prior return approval will not be accepted.
For return-related questions, contact us through the website contact form or email:
Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, missing parts, or if you received the wrong product, contact us immediately with photos so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Products returned without original packaging or accessories
- Personalized or custom-made items
- Gift cards
- Sale or clearance items
- Certain hygiene and personal care products once opened
Exchanges
If you would like a different item, size, color, or variation, the fastest solution is to return the original item (once approved) and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, card issuer, or payment provider to process the transaction.
If you have not received your refund after a reasonable period, please contact your payment provider before reaching out to our support team.