Privacy Policy
Privacy Policy
Last Updated: June 12, 2026
Veltomart operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a smooth and secure shopping experience (the "Services"). Veltomart is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.
By using our Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
"Personal Information" means information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect:
Contact Information
-
Full name
-
Shipping address
-
Phone number
-
Email address
Order Information
-
Products ordered
-
Order history
-
Delivery preferences
-
Return and refund requests
Communications
-
Messages sent through our contact forms
-
Customer support inquiries
-
Feedback and reviews
Device Information
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Network connection information
Usage Information
-
Pages viewed
-
Products viewed
-
Time spent on the website
-
Website interaction data
Sources of Personal Information
We may collect personal information:
-
Directly from you when placing an order, contacting us, or subscribing to updates
-
Automatically through cookies and similar technologies
-
From Shopify and service providers that help us operate our store
-
From shipping and logistics partners involved in delivering your orders
How We Use Your Personal Information
1. To Provide Our Services
We use your information to:
-
Process and confirm orders
-
Arrange shipping and delivery
-
Manage returns and refunds
-
Communicate order updates
-
Provide customer support
-
Improve our products and services
2. Marketing and Advertising
We may use your information to:
-
Send promotional emails and special offers
-
Inform you about new products and discounts
-
Display relevant advertisements
You may unsubscribe from marketing communications at any time.
3. Security and Fraud Prevention
We use personal information to:
-
Protect our website and customers
-
Prevent fraud and unauthorized activity
-
Verify order authenticity
-
Maintain the security of our Services
4. Communicating With You
We may contact you regarding:
-
Order confirmations
-
Shipping updates
-
Customer service requests
-
Returns and refund inquiries
-
Important changes to our policies
5. Legal Compliance
We may use or disclose personal information when required to:
-
Comply with applicable laws and regulations
-
Respond to legal requests
-
Protect our rights, customers, and business operations
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
-
Improve website performance
-
Remember your preferences
-
Analyze website traffic
-
Enhance your shopping experience
You may control cookie settings through your browser preferences.
Information Sharing
We do not sell your personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
-
Shopify
-
Shipping and logistics providers
-
Customer support services
-
Marketing and analytics providers
-
Legal authorities when required by law
Data Security
We implement reasonable security measures to help protect your personal information. However, no method of online transmission or storage can be guaranteed to be completely secure.
Your Rights
Depending on applicable laws, you may have the right to:
-
Request access to your personal information
-
Correct inaccurate information
-
Request deletion of your information
-
Object to certain processing activities
-
Withdraw marketing consent
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us: